I am often the one to say, "This is not a social service agency. You need to do the job you were hired to do." Beneath it all, I do what I can to make things work for the employee and the agency and to do what's right.
I just finished up a telephone conversation with an HR staff member at another site. There is an issue. The rules say there is no way at this point to provide a desired benefit to an employee. I called Washington DC and they are willing to work with us. Woo-hoo.
Can you imagine my surprise when, after sharing that with the other HR staff member, she was less than enthusiastic and responded, "Rules are rules and it is not about taking care of the person."
To her boss and my peer I go . . . .