We made an error. Our error impacted employees. There isn't anything we do in HR that doesn't impact employees one way or another. In this case, we made salary based award payments and some payments were wrong. How did this occur? Rather simply - some salaries were inaccurate. We spent the better part of 2 1/2 days looking into this, weighing options, explaining, and preparing communications with employees. Not one person in HR took this lightly and some took it harder than they needed to. Great people, bad process. Let's move past this now.